Refund Policy

This Refund Policy explains how free trials, cancellations and refunds work for Homes AVM subscriptions. Homes AVM is operated by Homes AVM LLC, a company registered in the Hashemite Kingdom of Jordan (registration no. 546522165432). Subscriptions are sold and billed by Paddle, our reseller and merchant of record, so refunds are paid back by Paddle to the payment method you used.

The short version

• Cancel during your 5-day free trial and you won’t be charged anything.
• You can ask for a full refund of any payment within 14 days of that payment, whether it was monthly or yearly.
• You can cancel at any time. Your subscription stops renewing straight away, and you keep access until the end of the period you already paid for.
• After you cancel, you will not be charged again.

1. Free trial

New accounts start with a 5-day free trial of Homes AVM. A card is required to start the trial, but you are not charged during it. If you cancel at any point before the trial ends, your card is never charged and your subscription does not start. If you don’t cancel, your chosen plan begins when the trial ends and the first payment is taken then. We, and Paddle, will remind you by email before your trial ends.

2. Cancelling your subscription

You can cancel at any time, with no contract and no cancellation fee:

• In the portal: Settings → Billing → Manage billing, then cancel your subscription.
• By email: write to info@homesavm.com from the email address on your account and ask us to cancel.
• By phone: call +1 (747) 282-3001.

When you cancel after a payment, your subscription stops renewing immediately. You keep full access to the portal, your clients, reports and website until the end of the monthly or yearly period you already paid for, and you will not be charged again. If you want your money back for that period, ask for a refund within 14 days of the payment (see below).

3. Refunds within 14 days of any payment

If you are not happy, you can request a full refund of any subscription payment within 14 days of the date that payment was taken. This applies to every payment: your first payment after the trial, later monthly renewals, and yearly payments.

• The refund is for the full amount of that payment, including any tax charged on it.
• When a payment is refunded, the subscription period it paid for ends and your access to the portal ends with it. You can export your client list before then by asking us.
• Refunds go back to the original payment method through Paddle. They usually appear within 5 to 10 business days, depending on your bank or card issuer.

4. How to request a refund

Email info@homesavm.com from the email address on your account, or call +1 (747) 282-3001, within 14 days of the payment. Tell us the date and amount of the payment you want refunded. You can also use the link in your Paddle receipt email to contact Paddle directly. We confirm every refund by email.

5. After 14 days

Payments are not refundable after 14 days, and we do not give partial refunds for unused time in a month or year. You can still cancel at any time so that you are not charged again, and you keep access until the end of the period you paid for.

6. Billing mistakes

If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us at any time and we will refund the incorrect charge in full, whatever the date.

7. Failed payments

If a payment fails, access to the portal is paused until you update your card or pay the outstanding amount from the portal. A failed payment is not charged, so there is nothing to refund.

8. Team and company plans

Team, branch and company plans agreed with us separately follow the refund terms in that agreement. Where the agreement says nothing about refunds, this policy applies.

9. Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve billing questions quickly, and refunds within this policy are faster than a chargeback.

10. Your legal rights

Nothing in this policy limits any rights you have under consumer protection laws that apply to you. This policy forms part of our Terms of Service.

11. Contact

Questions about a charge or a refund? Email info@homesavm.com or call +1 (747) 282-3001.

Homes AVM LLC, Building 24, Al Yasmeen Street, Abdoun, Amman 11183, Jordan. Registration no. 546522165432.